LUXURY PALETTE THE SOPHISTICATE

Delivery & Returns

Premium Global Delivery

• Complimentary Shipping: We are delighted to offer free premium delivery on all orders exceeding €60. For acquisitions falling below this threshold, a standard flat rate of €10 will be applied at checkout.
• Domestic Timelines: Orders dispatched to destinations within the Republic of Ireland typically arrive within 4 to 7 business days (inclusive of processing) via DHL Express.
• Worldwide Dispatch: While we are deeply rooted in serving our local patrons, our boutique proudly supports secure and fully tracked global shipping to accommodate our international clientele.

30-Day Acquisition Guarantee

• Extended Grace Period: You may return or exchange your unworn Charlotte Tilbury Collections within 30 days from the exact date of receipt, providing ample time to ensure your absolute satisfaction.
• Complimentary Returns: We cover all return shipping fees. Additionally, you are free to select any reliable logistics carrier of your preference to facilitate the return journey to our distribution facility.
• Condition of Goods: To qualify for a full reimbursement, items must be returned in flawless condition with all original brand tags attached. We strictly cannot accept returns that exhibit artificial damage, post-purchase alterations, or signs of wear that compromise the item for secondary premium sale.